Elite Property Management Move-out Acknowledgement and Instructions
Our goal is to make your move out and the return of your deposit as smooth as it can be. Please take a moment to review these detailed instructions. Failure to comply with these instructions may result in deductions to your security deposit, and possibly additional charges in excess of that amount. Please contact our office with any questions.
When vacating the property you must submit your intent to vacate in writing to the office 2 full months prior to the end of your lease. Please be sure to provide our office with your forwarding address so we can process and mail your security deposit refund. Security deposit dispositions are sent out within 14-28 days from the lease end date, provided you have vacated the property. Please allow adequate time for mail delivery. Thank you for being an Elite Property Management tenant and we wish you the best of luck with your move.
Deposit Return
We love to refund tenants their full deposits! That is a win-win for everyone. However, in order for us to do that you must fulfill the terms of the lease and follow these move out instructions. The amount you receive back is really up to you. We will be very happy to make no deductions for repairs or cleaning providing all the cleaning and repairs are done. Remember that there is an administrative charge for every contractor we need to hire and an inspection fee for us to go to the property and check their work. As mentioned, we will process your deposit within 14-28 days from when you vacate the property and the lease is terminated. We will then send the disposition and cheque to the forwarding address you provided.
Keys and Forwarding Address
All house keys, mailbox keys, garage remotes, parking passes, entry fobs, etc., to the property, need to be given to Elite Property Management’s employee that is doing the move out condition report with you on the last day of your lease term. All items should be placed in an envelope with your name, property address, and your new forwarding address.
Returning keys constitutes vacating the property and allows us to begin processing your security deposit. If you fail to return your keys you will be considered a “holdover tenant” and in violation of your lease agreement and will incur costly penalties.
Transferring Utilities
Please contact your utility providers with a final meter reading as of your last day of tenancy and make sure when you vacate all outstanding balances are paid in full. Elite Property Management processes water & sewer bills internally and any final balance due will be deducted from your security deposit. Please leave all utilities in your name through the end of your lease term, regardless of whether you move out sooner. Cancellation date should be the last day of your lease term unless you receive approval from us to cancel earlier. Power should be transferred out of your name not disconnected.
Inspection
We will conduct the final move out inspection once you have completely moved out and the keys must be returned to the person doing the move-out report. We will compare the Move-In Inspection you completed, to the current condition of the property. Please have the property in rent ready condition by the end of your lease date as you will not be able to re-enter the property after that date. Re-Inspections are not performed with the resident.
Marketing Process
If the owner of your property is choosing to re-rent, there will be a sign placed on the property, per the lease agreement. We will begin advertising the property as soon as we receive notice that you are not renewing and we will start conducting showings before your lease ends. By Residential Tenancies Branch (204 945-2476) standards you may not be given notice before each show. We will try to give you notice but we will only call once If no answer we will leave a message on the machine and we will show it. Anything you can do to keep the property in showable condition will increase the chances of us renting sooner and us no longer needing to show. If you have a pet, please place them in a kennel or remove them if they may interfere with the showing. Remember to have the litter box and the yard clean at all time
Painting, Picture Hanger Holes – Do not spackle
Please do not fill small holes in your walls with spackle or try to do touch up painting. Often times this makes the situation worse and requires us to fully repaint the walls (at tenant expense). Tiny holes are normally considered wear and tear. If you have caused excessive wear and tear on the walls and they need to be painted or touched up please contact us and we can help you through that process.
Repairs
If you have caused any damage to the property that needs repair please have that addressed before move out (broken blinds, screens, door handles, trim, cabinets, towel racks, etc.) If there are repairs needed that you cannot get completed or that you do not believe were caused by you, please inform us of them in writing. This way there will be no surprises or miscommunications.
Cleaning Checklist
Careful attention and meticulous cleaning of the following items will ensure prompt return of your deposit. Cleaning can be tiresome. Please consider hiring a professional cleaner if you feel you will not have the energy or time to properly clean the property. You should provide the cleaner with this checklist to ensure they get everything. Please do not leave the property unclean. Dirt is not considered ordinary wear and tear under Residential Tenancies Branch, under any circumstances.
To avoid costs, please hire contractors directly and have the work completed before the last day of your lease. Please let us know if you’d like a recommended cleaning service.
Carpet:
All carpet must be professionally cleaned and stains treated, with receipt given to us before the last day of the lease term (no Rug Doctor/self-cleaning is allowed). If you have had a pet on the property you are required to have the carpet cleaning service treat for fleas and address any pet stains. This is really important and if this is not done Elite Property Management will have to resend a carpet cleaner at your expense. Also as per your lease, all ductwork must be cleaned and furnace filters changed.
General Items:
Replace all burned out light bulbs and batteries in smoke/CO detectors (This will avoid a labor and bulb/battery charge)
Repair damage caused to the property (e.g. torn screens, broken windows, clogged
drains, etc.)
If you can’t get repairs done before you leave, let us know so there are no surprises.
Absolutely no garbage is to be left on the property. Do not leave a trash can full or any trash stacked on the curb. Make arrangements to have trash picked up before you discontinue service. If you leave garbage we will have to send a hauling company to remove it at your expense.
Remove all personal items from the property
Remove all marks from walls
Dust all blinds/window coverings/ceiling fans
Dust all window sills/tracks, baseboards, light fixtures and fans
Clean all floors including under and behind all appliances
Clean fireplace debris
Remove cobwebs from ceiling, windows, and corners, behind doors and on chandeliers/light fixtures
Kitchen:
Wipe down walls, backsplashes, and cabinetry
Sweep and wash floor
Clean sink and drain
Clean outside and inside of oven (replace drip pans if needed)
Clean stovetop, control panel, and dials
Clean microwave inside and out
Clean outside of dishwasher
Wash all countertops
Clean outside and inside of refrigerator including freezer and top
Remove all racks, shelves, and drawers, and thoroughly clean all surfaces, then replace racks.
Clean all cupboards and drawers inside and out
Wash stove hood, remove and wash filter and light
Bathrooms:
Clean bathtub and or shower including fixtures
Clean sink and faucet fixtures
Clean all tile and grout
Mirrors, medicine chest, cabinets, drawers should be cleaned and all items removed
Clean and sanitize toilet
Wash floor
Bedrooms:
Remove all items including hangers
Vacuum carpets, including edges or mop
Clean windows, sills/tracks, and blinds or window coverings
Wash floor
Garage:
Remove all personal items
Sweep floor
Remove any auto fluid stains with appropriate cleaner
Yard:
Weed appropriate planting areas and remove dead leaves and debris
Mow lawn and edge. Remove all pet waste and repair related damage
Trim hedges and shrubs
Sweep walks, decks, and patios
Remove all personal items from sheds/outbuildings, if applicable.
Thank you for following these move out instructions and for being a tenant of
Elite Property Management.
We wish you the best at your new property.